Terms of Service

Last updated: July 28, 2026

Welcome to Katovia Pets. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Information

Katovia Pets operates this website and provides pet-related products to customers worldwide. Throughout the site, the terms “we”, “us”, and “our” refer to Katovia Pets.

By visiting our website or purchasing from us, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Products and Orders

We make every effort to display our products, descriptions, and prices accurately. However, we cannot guarantee that all information is completely error-free.

We reserve the right to:

• Refuse or cancel any order at our discretion.

• Limit quantities of products available for purchase.

• Update product prices or information at any time without notice.

Once your order has been placed, you will receive an order confirmation email.

3. Shipping and Delivery

Shipping times may vary depending on your location and product availability.

While we work to ensure your order arrives on time, Katovia Pets is not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Incorrect customer information

• Events outside our control

Please make sure your shipping information is correct before completing your purchase.

4. Returns and Refunds

Our Return & Refund Policy explains the conditions under which customers may request a return or refund.

Customers may request a return within 30 days of receiving their order, provided that the product meets the eligibility requirements stated in our Return & Refund Policy.

Refund approval is subject to product inspection and compliance with our return conditions.

For more information, please review our full Return & Refund Policy.

5. Payment

We accept secure payment methods provided through our website.

By completing a purchase, you confirm that:

• The payment information provided is accurate.

• You are authorized to use the payment method.

All payments must be completed before orders are processed.

6. Customer Responsibilities

Customers agree not to use our website for unlawful purposes or activities that may damage our services.

You are responsible for providing accurate information when placing an order.

7. Intellectual Property

All content on this website, including logos, images, text, designs, and branding, belongs to Katovia Pets unless otherwise stated.

You may not copy, reproduce, or use our content without written permission.

8. Limitation of Liability

Katovia Pets is not responsible for any indirect, incidental, or unexpected damages resulting from the use of our website or products.

Our responsibility is limited to the amount paid by the customer for the product purchased.

9. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date.

It is your responsibility to review these Terms periodically.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for choosing Katovia Pets.